Warranties and Conditions

Reef Exclusive is committed to supplying aquarists with high quality aquatic animals, technical equipment and supplements.

A warranty policy exists to give you confidence in the items we choose to ship to you.

When you order live fish and invertebrates from Reef Exclusive, your purchase is backed by our Live Arrival Guarantee.

What Corals are Provided with the Guarantee?

Unless otherwise stated in the item description, any coral purchased from Reef Exclusive includes the full 5 day guarantee (48 hours for Acropora). Specialty items or corals considered to be "expert only" may not qualify for the guarantee and will clearly state this in the item description.

What if I have a DOA or a coral doesn't survive the guarantee period?

Take a clear picture of the coral. Please make sure to take a clear photo under daylight (not actinic).
Email the photo and your order number to reefexclusive@gmail.com within 2 hours: within 2 hours of delivery if the coral arrives dead, or within 2 hours of discovering the loss during the guarantee period. A representative will get back with you typically within one working day.
Receive store credit. We issue store credit for the amount paid for the coral (shipping excluded). Store credit can be used on any item, including sale items.
Reef Exclusive offers a 5 day DOA guarantee (48 hours for Acropora). As much as we may try to improve our shipping procedures, some corals do not survive the shipping process. Shipping is possibly the most stressful event a coral can experience and certain corals are more sensitive than others. Full terms are on our DOA Policy page.

Returns

Returns are not possible. Please DO NOT send back any corals unless specifically requested to do so by Reef Exclusive.