In the event of the death of animals, the buyer can count on the replacement of animals of his own choice, within the paid amount.
Replacement of animals is carried out only for the dead, excluding the cost of delivery.
Warranty applies only to animals in OUR packaging. All adaptation measures are strictly under the buyer's responsibility.
In case of death of animals send only clear photos on which you can identify the animal!
To get a guarantee:
- It is necessary not later than 5 hours from the moment of receipt of the cargo to send a photo of the unopened bag with our eyelet, and then the dead animal on a light background. That is, 2 frames for each lost position.
- If the photo is sent later than the deadline, the claim will not be considered and the replacement will be refused.
- If the animals came in good condition, the corals opened up, the fish are clean, without visible damage, then the further responsibility for the animals rests entirely with the new owner!
- If the animal arrived clearly in poor condition, then claims are accepted only on the day of receipt!
- All animals Always overexposed, parasitized, fully quarantined!
Recommendation: Always treat Corals for parasites and infections before planting in the aquarium. Animals come from wild conditions and even 4-5 anti-parasitic treatments are not enough.
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