Guarantees

Each batch is packed in a special way in a thermo-box and can survive transportation for up to 2 days.

 

Purchased Personally: Fish, Corals, Invertebrates cannot be returned or exchanged. Claims are not accepted! We choose personally, Ask Questions ...

After being handed over to the buyer, all purchased aquatic organisms cannot be returned or exchanged (Decree of the Government of the Russian Federation of 01/19/95 No. 55)

 

We value our customers and offer only high-quality animals.

We offer the Maximum possible guarantee - 5 hours from the moment of receiving the shipment.

And a guarantee of replacing dead animals.

We are confident in the excellent quality of our product.

 

ConditionsIn the event of the death of animals, the buyer can count on replacing the animals of his own choice, up to the amount paid.

  • Replacement of animals is carried out only for the dead, excluding the cost of delivery.
  • The warranty applies only to animals in OUR packaging. All adaptation measures are strictly under the responsibility of the buyer.
  • In case of death of animals, send only clear photos on which the animal can be identified!To obtain a guarantee:It is necessary, no later than 5 hours, from the moment of receiving the cargo, to send a photo of an unopened package with our tie, and then a dead animal against a light background. That is, 2 frames for each dead position.

 

If the photo is sent later than the specified period, the claim will not be considered and a replacement will be refused. If the animals came in normal condition, the corals opened, the fish are clean, without visible damage, then the further responsibility for the animals lies entirely with the new owner! If the animal arrived clearly in poor condition, then claims are accepted only on the day of receipt! All animals Always overexposed, treated for parasites, completely quarantined! Recommendation: Always treat Corals for parasites and infections before planting in the aquarium. Animals come from wild conditions and even 4-5 anti-parasitic treatments are not enough.

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